Customer Support

Al-Shaikh Customer Support System is a complete customer support ticket system. It seamlessly accepts inquiries from clients in a simple and easy to use multi-user web interface. ASCSS can easily manage all your tickets and supply your customer responsiveness which they deserve. ASCSS is an attractive, simple, lightweight, dependable and comfortable to apply.

It’s a multi-user customer support platform and can be accessible anytime – from anyplace. Clients are permitted to login using their password and can mark the ticket status. Admin will receive an auto-reply for every new ticket or a message form customers. Admin can control staff’s access level based on assigned roles. Ticket locking mechanism is added to permit staff to lock tickets during response to avoid conflicting replies. Tickets can be transferred between departments to make sure it’s being handled by the correct staff. Specify due dates on individual tickets.

To whom it is recommended!

➤ Educational Institutions
➤ Private Companies
➤ Government and Non-profit
➤ Hotels and Resturants
➤ Hospitals and Clinics

Book a free consultation now!

To know more whether it will work for your institute or not, do not hesitate to book a free consultation with one of our experts.

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